Shipping policy
Shipping Locations
We currently ship to most countries within the European Union. If your country is not supported by our logistics network, you will not be able to complete checkout. For questions, contact us before ordering.
Fulfillment & Delivery Times
• Order Processing: 1–3 business days
• Shipping Time: 2–7 business days (depending on the destination)
All orders are shipped directly from BigBuy’s European warehouses to ensure fast and reliable delivery.
Shipping Costs
Shipping rates are automatically calculated at checkout based on destination, package size and weight.
We may offer free shipping promotions on selected products or cart values. If applicable, this will be clearly shown during checkout.
Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with tracking details. Please allow some time for the tracking link to become active.
Delivery Issues & Returns
If the courier is unable to deliver your order due to incorrect address or absence of the recipient, the parcel may be returned to the warehouse. In such cases, reshipping fees may apply.
For returns and refund information, please refer to our Refund Policy.
Need Help?
For any shipping-related questions, contact us at:
📧 support@wissbie.com